Effective Date: November 5, 2025

At Zuriyat Foods, we are committed to providing our customers with high-quality, authentic, and carefully packaged natural products. We value your trust in our brand and aim to ensure that each purchase meets your expectations. As our offerings include perishable and consumable goods, we have established the following Return and Refund Policy to ensure transparency and clarity in our transactions.

All Sales Are Final

Please note that all sales made through Zuriyat Foods are final. Due to the sensitive nature of our products—such as cold-pressed olive oil, organic seeds, spices, and superfoods—we do not accept returns, offer refunds, or process exchanges once the product has been shipped. This policy helps us maintain the integrity, hygiene, and safety of our goods and ensures that every customer receives products that are untampered and in their freshest form.

We strongly encourage customers to review their orders carefully before completing the checkout process. This includes verifying the product type, quantity, shipping address, and contact information. If you have any questions or need clarification before placing an order, our customer support team is here to help.

Damaged or Incorrect Items

Although we take great care in packaging and handling each order, we understand that damages or packing errors may occasionally occur. If your order arrives in a damaged condition or you receive an incorrect item, we sincerely apologize for the inconvenience. In such cases, we will work with you to resolve the issue promptly and fairly.

To report a damaged or incorrect item:

• Contact us within 48 hours of receiving your order.
• Please email us at zuriyatfoods@gmail.com or message us through WhatsApp at +923316482364 with your order number, a brief description of the issue, and clear photographs of the product(s) and packaging.
• Our team will evaluate the claim and offer a solution, including a replacement or store credit, depending on the specific situation and item availability.
  

Order Cancellations

Orders can be canceled only before they are processed for shipment. If you wish to cancel your order, please contact our support team as soon as possible. Once the order is packed or dispatched, we will not be able to cancel or modify it.

Our Promise

Zuriyat Foods is built on the promise of purity, authenticity, and customer satisfaction. We stand behind the quality of every product we offer. Your happiness and health are at the heart of what we do, and while our products are not eligible for returns due to their nature, we are always here to address your concerns and assist in every reasonable way.

For any further queries, feel free to contact us.
Email: zuriyatfoods@gmail.com
Phone/WhatsApp: +923316482364
Business Hours: 10 am to 9 pm