Shipping & Delivery Policy

Effective Date: November 5, 2025
At Zuriyat Foods, we are committed to delivering our olive oil, olive preserves, seeds and other pantry foods to your doorstep with care and efficiency. This Shipping & Delivery Policy outlines our delivery process, timelines, coverage, and related information to help you understand what to expect when placing an order with us.

Delivery Coverage

We currently offer delivery services across Pakistan, ensuring that our natural and health-conscious products reach customers in both urban and remote areas. Whether you’re in a major city like Lahore, Karachi, Islamabad, or in a more rural district, Zuriyat Foods is dedicated to reaching your home with our premium-quality products.

We are continuously working to expand our logistics network and improve delivery times across the country. Please check with our customer support team if you are unsure whether your location falls within our serviceable zones.

Order Processing Time

Once you place an order through our website, our team gets to work immediately.

• Order processing takes approximately 1–2 business days.
• Orders placed on weekends or public holidays are processed the next working day.
• During promotional sales or seasonal peaks, order processing may take slightly longer, but we strive to dispatch all orders in a timely manner.

We confirm every order on the phone number you gave at checkout. If you gave an email address, you will receive a confirmation email once your order has been processed, along with a digital invoice for your records.

Estimated Delivery Time

After dispatch, the typical delivery timeline is:

• 2–4 business days for most areas within Pakistan.

Please note that certain remote locations may require additional time depending on courier service availability. Delivery times may also vary due to factors outside our control, such as weather conditions, transportation delays, or public holidays.

Shipping Charges

We aim to make good, natural pantry foods easy to get anywhere in Pakistan.

• Delivery charges and any available free-shipping offer are shown at checkout for your delivery address and basket.
• For orders below this amount, standard shipping rates will be applied at checkout and may vary based on the delivery location and package weight.

Shipping charges will be calculated automatically and transparently before you confirm your purchase.

Order Tracking

To ensure complete transparency and peace of mind:

• Once your order is dispatched, if you gave an email address, you will receive a shipment notification email with a tracking number and a link to track your package in real time.
• You may also reach out to our customer support team at any time if you need assistance in tracking or understanding your delivery status.

Delivery Issues or Delays

While we strive to ensure prompt delivery, delays may occasionally occur due to unforeseen circumstances. In such cases, we kindly ask for your patience and understanding. Our team is here to assist you and follow up with the courier service until your order is safely delivered.

Contact & Support

For any shipping-related inquiries, please contact us:
Email: info@zuriyatfoods.com
WhatsApp/Phone: +92 310 6482999
Business Hours: 10 am to 9 pm